Returns & Exchanges Policy

At Divitia Luxe, we uphold strict quality and hygiene standards for all hair extensions and wigs. To maintain product integrity, we offer limited returns under the guidelines below.

Return & Exchange Window
 All return or exchange requests must be submitted within 24 hours of delivery.

Eligibility Requirements
 To qualify for a return, items must be:

  • In original packaging

  • Unopened and unused

  • Ties/labels intact and unremoved

  • Not brushed, washed, combed, or installed

  • Not colored, bleached, or chemically processed

  • Not cut, altered, or tampered with in any way

Any item showing signs of handling, wear, or modification will not be eligible.

Verification Process
 Email our support team within 24 hours of delivery with clear photos or video showing the product in its original condition. If approved, you will receive return instructions.

Store Credit Only
 All approved returns are issued as store credit only.
 Refunds to the original payment method are not offered under any circumstance.

Return Shipping Costs
 Customers are responsible for all return shipping fees. If the item is lost or damaged during return transit, responsibility falls solely on the sender.

Processing Time
 Once received, returns require up to 5 business days for inspection and for store credit to be added to your account.

Exchanges
 To exchange an item:

  1. Return the product for store credit.

  2. Place a new order using your issued credit.

Responsibility Disclaimer
 Divitia Luxe is not responsible for:

  • Damage caused by incorrect bleaching, coloring, or chemical processing

  • Errors or damage caused during installation

  • Heat styling misuse, wear-and-tear, or improper maintenance