Privacy Policy

Last updated: [11.28.25]

1. Introduction

Divitia Luxe (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”), make a purchase, or otherwise interact with us.

2. Information We Collect

a. Personal Information You Provide
 We may collect personal information that you voluntarily provide when you:

  • Create or update an account

  • Place an order

  • Subscribe to newsletters or marketing communications

  • Contact customer support
     Examples include your name, email address, billing/shipping address, telephone number, payment information (through our voucher/payment partner), date of birth (if required), and other identifiers.

b. Automatically Collected Information
 When you use our Site, we and our service providers may collect certain information automatically, including:

  • Device information (e.g., browser type, operating system, screen resolution)

  • IP address and geographic location

  • Log data and browsing behaviour (pages visited, links clicked, time spent)

  • Cookies, web beacons, and similar technologies
     This helps us analyse and improve our website, provide better user experience, and detect fraud.

3. How We Use Your Information

We use collected information for purposes including, but not limited to:

  • Processing and fulfilling your orders (payment, shipping, returns)

  • Communicating with you about your account, orders, offers, and updates

  • Personalising your experience (recommendations, targeted offers)

  • Improving our website, services, and marketing efforts

  • Preventing fraud, ensuring security, and enforcing our policies

  • Complying with legal obligations and responding to lawful requests

4. Disclosure of Information

We may share your information with third parties only under the following circumstances:

  • With service providers who perform functions on our behalf (e.g., payment gateways, shipping carriers, IT/hosting providers)

  • If required by law, regulation, or court order; to protect our rights, safety, or property; or to respond to legal process

  • In connection with a business sale, merger, or reorganisation (with your consent where required)
     We do not sell or lease your personal information to third parties for marketing purposes.

5. Your Rights & Choices

  • You may opt-out of receiving promotional emails by clicking the “unsubscribe” link in our communications or contacting us.

  • You may update or correct your account information via your account settings or by contacting us.

  • Depending on your jurisdiction, you may have additional rights (e.g., access, deletion, data portability). Please contact us for details.

6. Data Retention & Security

We retain your personal information for as long as necessary to fulfil the purposes outlined — such as maintaining your account, fulfilling orders, complying with legal obligations, resolving disputes, or enforcing our agreements. We implement industry-standard security measures (such as SSL/TLS, encryption, access control) to protect your data from unauthorized access, loss, or misuse. However, no data transmission over the internet or storage system is completely secure.

7. Cookies & Similar Technologies

Our Site uses cookies and similar technologies to recognise your browser, remember your preferences, facilitate shopping cart functionality, and analyse website usage. You can manage your browser’s cookie settings; however, disabling certain cookies may affect the functionality of the Site.

8. International Transfers

Because our website may process and store information through service providers located outside your home country, your personal information may be transferred to and processed in other jurisdictions. By using our Site and providing your information, you consent to such transfers.

9. Children’s Privacy

Our Site is not intended for users under the age of 18 (or under the legal age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on our Site and update the “Last updated” date above. Your continued use of our Site constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this policy or your personal information, please contact us from the Contact Us page.